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Service Policy
  1.  Service Description: Triple H Cleaning Services operates as family own cleaning business, with fully insured, reliable, and trustworthy cleaning professionals.
  2. Booking Services Appointments can be scheduled by phone, email, or through our online booking system.
 
3. Availability We do our best to book your preferred date and time; however, all appointments depend on availability and may be adjusted to align with both your schedule and Triple H Cleaning Services’ schedule.
4. Payment
  • Payment Due: Payment is required upon completion of services.
  • Accepted Methods: Credit/Debit Cards, CashApp, Venmo, and cash (at our discretion).
  • Authorization Hold: A temporary hold will be placed on your card the day before your service — this is not a charge.
  • Hold Failure: If the hold cannot be processed, we will contact you to resolve the issue before dispatching a cleaner.
  • Booking Accuracy: If details provided (e.g., number of bedrooms/bathrooms or property size) are inaccurate, the service fee may be adjusted.
  • Client Responsibility: Clients are responsible for full payment of all services provided.
  • Non-Payment: Unpaid balances may result in legal action.
5. Pricing We reserve the right to adjust service prices annually in line with inflation. You will be notified well in advance, and no price increase will occur without your approval.
 
6. Cancellations & Rescheduling
  • Deadline: Requests to cancel or reschedule must be made before 12:00 AM on the day prior to your scheduled service.
  • Late Cancellations: A $50 fee will apply for the follwoing
  • Cancellations made after the deadline
  • Inability to access the property on the scheduled service date
  • Denial of entry to cleaners upon arrival
  • Contact Attempts: Before canceling a booking, we will make every effort to reach you via text, phone, and/or email.
7. Property Access Clients must ensure access to the property at the agreed time or arrange alternative access in advance.
8. Service Limitations Cleaners do not provide:
  • Wet wiping of lightbulbs
  • Upholstery cleaning
  • Removal of biohazards (e.g., insects, animal/human waste, black mold)
  • Large furniture moving or large-scale trash/junk removal
  • Cleaning at elevated heights or using ladders provided by clients (per insurance restrictions)
  • Cleaning without running water or electricity
Professional Conduct: We expect clients to treat cleaners with courtesy and respect at all times.
 
9. Supplies & Equipment Triple H provides supplies and equipment. If you prefer specific products, please inform us in advance and supply them if necessary. For hygiene reasons, cleaners will use your personal toilet brush, dish sponge, etc.
 
10. After-Clean Policy
  • If you are dissatisfied, you must contact us within 24 hours of service completion.
 
11. Client Responsibilities – Communication Please clearly communicate special instructions, cleaning priorities, or any areas of focus prior to service.
 
12. Client Responsibilities – Property Conditions Inform us of any fragile, damaged, or delicate items requiring special care. High-value or sentimental items should be safely stored prior to cleaning.
  • Cleaners reserve the right to skip areas that pose breakage, biohazard risks, or are obstructed by excessive clutter.
  • All surfaces (e.g., wood, marble) are assumed to be properly sealed and safe for standard cleaning products.
13. Post-Clean Check-In We will send a follow-up message after your first three recurring appointments. You may contact us anytime thereafter to share feedback or report issues.
14. Confidentiality All client information is kept strictly confidential per our Privacy Policy.
15. Feedback We welcome feedback to improve our services. Please reach out with any concerns or suggestions.
16. Policy Updates This policy may be updated periodically. Clients will be notified in advance of any changes.
 
24-Hour Satisfaction Guarantee
Triple H Cleaning Services stands behind the quality of our work. If a client is dissatisfied with any aspect of their cleaning, they must notify us within 24 hours of the service completion.
  • Upon timely notification, we will schedule a return visit within a reasonable time frame to address the specific areas of concern at no additional cost.
  • This guarantee applies only to the original areas and scope of work included in the scheduled service.
  • Issues reported after the 24-hour window will not be covered under this guarantee, as conditions within a home may change after our team’s departure.
  • The guarantee does not apply to areas that were not part of the original service order, to items/services specifically excluded in the service agreement, or to situations beyond our control (e.g., new messes, pets, guests, or environmental factors).
  • Triple H Cleaning Services reserves the right to determine whether the reported concern falls within the scope of this guarantee.
Our 24-hour satisfaction guarantee is intended to ensure clients receive the quality service we promise while maintaining fairness and protecting against circumstances outside our control
 
By opting into SMS communications from Triple H Cleaning Services, you agree to the following terms:
1. Consent to Receive Messages
By providing your mobile phone number, you consent to receive text messages from Triple H Cleaning Services, including appointment reminders, updates, promotions, and service announcements. Message frequency may vary.
2. Message and Data Rates
Standard message and data rates from your mobile carrier may apply. Please contact your carrier for details.
3. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive text messages, but we may still contact you by phone or email for essential service-related matters.
4. Help Instructions
For assistance, reply HELP to any SMS message or contact us directly at: 📞 [Your Phone Number] 📧 [Your Email Address]
5. Privacy
Your information will be handled according to our Privacy Policy, which outlines how we collect, use, and protect your data. We do not sell or share your phone number with third parties for marketing purposes.
6. Supported Carriers
Our SMS program is supported by most major U.S. carriers. However, message delivery is subject to your carrier’s network availability, and we are not responsible for delays or failures in message delivery.
7. Changes to These Terms
We may modify these SMS Terms & Conditions at any time. Updates will be posted on our website with the updated effective date.
 
By booking with Triple H Cleaning Services, you acknowledge that you have read, understood, and agree to these terms. For questions or clarifications, please contact us.