Terms and Conditions

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1. Service Description
Triple H Cleaning Services operates as family own cleaning business,  with fully insured, reliable, and trustworthy cleaning professionals.

2. Booking Services
Appointments can be scheduled by phone, email, or through our online booking system.

3. Availability
We do our best to book your preferred date and time; however, all appointments depend on availability and may be adjusted to align with both your schedule and Triple H Cleaning Services’ schedule.

4. Payment

• Payment Due: Payment is required upon completion of services.
• Accepted Methods: Credit/Debit Cards, CashApp, Venmo, and cash (at our discretion).
• Authorization Hold: A temporary hold will be placed on your card the day before your service — this is not a charge.
• Hold Failure: If the hold cannot be processed, we will contact you to resolve the issue before dispatching a cleaner.
• Booking Accuracy: If details provided (e.g., number of bedrooms/bathrooms or property size) are inaccurate, the service fee may be adjusted.
• Client Responsibility: Clients are responsible for full payment of all services provided.
• Non-Payment: Unpaid balances may result in legal action.
   

5. Pricing
We reserve the right to adjust service prices annually in line with inflation. You will be notified well in advance, and no price increase will occur without your approval.

6. Cancellations & Rescheduling

• Deadline: Requests to cancel or reschedule must be made before 12:00 AM on the day prior to your scheduled service.
• Late Cancellations: A $50 fee will apply for the follwoing
• Cancellations made after the deadline
• Inability to access the property on the scheduled service date
• Denial of entry to cleaners upon arrival
• Contact Attempts: Before canceling a booking, we will make every effort to reach you via text, phone, and/or email.
   

7. Property Access
Clients must ensure access to the property at the agreed time or arrange alternative access in advance.

8. Service Limitations
Cleaners do not provide:

• Wet wiping of lightbulbs
• Upholstery cleaning
• Removal of biohazards (e.g., insects, animal/human waste, black mold)
• Large furniture moving or large-scale trash/junk removal
• Cleaning at elevated heights or using ladders provided by clients (per insurance restrictions)
• Cleaning without running water or electricity
  
   

Professional Conduct:
We expect clients to treat cleaners with courtesy and respect at all times.

9. Supplies & Equipment
Triple H provides supplies and equipment. If you prefer specific products, please inform us in advance and supply them if necessary. For hygiene reasons, cleaners will use your personal toilet brush, dish sponge, etc.

10. After-Clean Policy

• If you are dissatisfied, you must contact us within 24 hours of service completion.

11. Client Responsibilities – Communication
Please clearly communicate special instructions, cleaning priorities, or any areas of focus prior to service.

12. Client Responsibilities – Property Conditions
Inform us of any fragile, damaged, or delicate items requiring special care. High-value or sentimental items should be safely stored prior to cleaning.

• Cleaners reserve the right to skip areas that pose breakage, biohazard risks, or are obstructed by excessive clutter.
• All surfaces (e.g., wood, marble) are assumed to be properly sealed and safe for standard cleaning products.
   

13. Post-Clean Check-In
We will send a follow-up message after your first three recurring appointments. You may contact us anytime thereafter to share feedback or report issues.

14. Confidentiality
All client information is kept strictly confidential per our Privacy Policy.

15. Feedback
We welcome feedback to improve our services. Please reach out with any concerns or suggestions.

16. Policy Updates
This policy may be updated periodically. Clients will be notified in advance of any changes.

By opting into SMS communications from Triple H Cleaning Services, you agree to the following terms:

By providing your mobile phone number, you consent to receive text messages from Triple H Cleaning Services, including appointment reminders, updates, promotions, and service announcements. Message frequency may vary.

Standard message and data rates from your mobile carrier may apply. Please contact your carrier for details.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive text messages, but we may still contact you by phone or email for essential service-related matters.

For assistance, reply HELP to any SMS message or contact us directly at:
📞 [Your Phone Number]
📧 [Your Email Address]

Your information will be handled according to our Privacy Policy, which outlines how we collect, use, and protect your data. We do not sell or share your phone number with third parties for marketing purposes.

Our SMS program is supported by most major U.S. carriers. However, message delivery is subject to your carrier’s network availability, and we are not responsible for delays or failures in message delivery.

We may modify these SMS Terms & Conditions at any time. Updates will be posted on our website with the updated effective date.

By booking with Triple H Cleaning Services, you acknowledge that you have read, understood, and agree to these terms.
For questions or clarifications, please contact us.